Since USAID has global initiatives and its use of government funding, they require that every act and project be tracked. This tracking would be compiled into reports to Congress and then, barring national security concerns, be made available to the general public.
In order to do that, they needed to have a tracking and monitoring system, as well as a quality control system.
We began with a research phase to understand our personas. We wanted to know who to configure the system for and how they intend to use the system.
Once we understood the personas, we started building the system. Due to its status as a government system, there were obvious requirements – high levels of accessibility for visually impaired people, for example, were important.
As such we created templates and documentation to support these requirements; rule sets around color for visual accessibility, screen reader availability, and usability. We provided USAID with a UI toolkit for subsequent designers to make use of in a consistent manner.
Example of documentation
We designed flows for MVP features so the development team could build them out in a consistent and accessible fashion.
Building a system and work flows that were a strong foundation for development teams, with clear, understandable rules.